Tidio review: pricing, pros and cons, and who it is for
A live chat and helpdesk widget for small online stores that bundles an AI agent (Lyro) and chatbot flows, priced by conversation volume.
Live chat plus an AI agent trained on your own content, with ecommerce integrations that answer order questions. The right first support tool for a store or small service business. Conversation caps on paid tiers matter once volume grows.
Who Tidio is for
- • Shopify and small ecommerce stores
- • small teams adding AI chat quickly
- • lead capture on service websites
- • large support teams needing SLAs and advanced routing
- • budgets that cannot absorb usage-based add-ons
Primary use case: Answering website and store visitors via live chat, ticketing and an AI agent that deflects common questions. Typical users: Ecommerce store, Small business, Local service business, Agency.
Pros and cons
- ✓Free plan is enough for a small store's first support setup
- ✓Lyro AI can deflect FAQ traffic without a separate chatbot vendor
- ✓Quick install and strong Shopify fit
- ✓Ten seats are included even on low tiers
- ✗Conversation-based billing plus separate AI and Flows add-ons makes real cost hard to predict
- ✗Only annual per-month prices are displayed prominently; monthly billing costs more
- ✗Removing Tidio branding is itself a paid add-on
- ✗Less suited to complex multi-team support operations than dedicated helpdesks
Tidio pricing
| Plan | Monthly | Annual (per mo) | Notes |
|---|---|---|---|
| Starter | — | $24.17/mo | 100 billable conversations, 10 seats, 7-day trial. The page shows $24.17/mo under the 'Annually (2 months free)' toggle; the monthly-billing figure was not shown in the fetched content. |
| Growth | — | $49.17/mo | Starts at $49.17/mo (annual toggle) and scales up to 2,000 billable conversations; 10 seats; custom Lyro allocation. |
| Plus | — | $300/mo | Starts at $300/mo plus usage; custom conversations and seats, discounted usage rates. |
| Premium | — | — | Contact pricing; 3,000+ Lyro conversations, guaranteed 50% resolution rate, managed service. |
| Lyro AI Agent add-on | — | $32.50/mo | Starts at $32.50/mo from 50 Lyro AI conversations; Flows add-on from $24.17/mo for 2,000 visitors; branding removal $16.67/mo. |
Key features
- Live chat widget with visitor list and operating hours
- Shared inbox and ticketing across chat, email and social
- Lyro AI agent that answers from your help content
- Flows: visual chatbot builder for proactive messages
- Shopify and WooCommerce integrations with order lookups
- Usage-based add-ons for AI conversations and reached visitors
Ease of use: Widget install and inbox are simple; the AI agent trains from a URL with minimal setup.
Tidio alternatives
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